Privacy Policy

1. Information We Collect
We may collect certain types of information when you access, browse, or use our website and services, including the categories described below.
1.1 Personal Information
We may collect personal information that you voluntarily provide, including your name, mailing address, phone number, email address, and payment details. This information may be collected when you create an account, purchase products or services, contact us, submit inquiries, or otherwise interact with our website.
1.2 Website Usage Information
When you use our website, we may automatically collect certain technical and usage-related information, such as your IP address, browser type, device information, pages visited, and other website activity data. We use this information to monitor performance, improve functionality, enhance user experience, and optimize our services.
1.3 Communication Preferences
We may collect and retain information regarding your communication preferences, including any permissions or consent you provide to receive phone calls, text messages, emails, service notifications, promotional communications, customer support updates, and other related correspondence.
1.4 Mobile Information and Messaging Privacy
Mobile phone numbers, SMS opt-in information, messaging consent records, and related text messaging data will not be sold, rented, shared, transferred, or disclosed to third parties or affiliated organizations for marketing or promotional purposes. SMS consent records and opt-in data are excluded from any information-sharing practices and will be maintained as confidential information.

2. How We Use Your Information
We may use the information we collect for the following purposes:
2.1 Service Delivery and Management
To provide, operate, administer, maintain, and support our cable, internet, and related services.
2.2 Communications
To communicate with you regarding your account, service updates, billing information, customer support requests, and promotional offers, where permitted by applicable law and consistent with your communication preferences.
2.3 Service Improvement
To evaluate website performance, improve our products and services, enhance customer satisfaction, personalize user experiences, and develop new products, features, or offerings.
2.4 Legal and Regulatory Compliance
To comply with applicable laws, regulations, legal proceedings, governmental requests, and regulatory obligations.

3. Communication Choices
We will contact you by phone, text message, or email only when you have provided your express consent to receive such communications. You may update your communication preferences or withdraw your consent at any time by:

• Replying "STOP" to promotional text messages;

• Clicking the "Unsubscribe" link included in promotional emails; or

• Contacting us directly using the contact information provided on our website.

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4. Data Security
We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, alteration, or destruction. Although we take appropriate measures to secure your information, no method of electronic transmission, storage, or security system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute protection of your information.

5. Your Privacy Rights
Depending on applicable laws and regulations, you may have certain rights regarding your personal information, including:
5.1 Right to Access and Correct Information
The right to access, review, update, and request correction of your personal information.
5.2 Right to Restrict or Object to Processing
The right to object to, limit, or request restrictions on certain uses or processing activities involving your personal information, where permitted by law.
5.3 Right to Request Deletion
The right to request deletion of your personal information, subject to any legal, regulatory, contractual, or legitimate business retention requirements that may apply.